Terms and Conditions

By accessing and using the Thintent platform ("the Service"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Service. By creating an account, you confirm that you have read, understood, and agree to be bound by these terms. Your continued use of the Service after any changes to these terms constitutes acceptance of the updated terms.

Thintent provides an online platform for print shop businesses, including but not limited to:

• Online storefront builder with customisable templates and branding
• Product catalogue management with variants, pricing, and specifications
• Order processing, tracking, and fulfilment management
• Payment processing via Stripe (credit/debit cards, invoicing, receipts)
• Shipping integration via your own carrier accounts (Royal Mail, DPD, Evri, DHL, and others) for real-time rates and label generation
• Design and artwork upload tools
• Customer management and communications
• Invoicing and accounting integration with Xero
• Analytics dashboard and reporting
• Marketing tools including email campaigns and discount codes

The Service is provided "as is" and "as available." We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice.

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.

• You may not assign or otherwise transfer your account to any other person or entity.
• Account sharing is prohibited unless using the team accounts feature on a qualifying plan.
• You are responsible for the accuracy and legality of any end-customer data entered into the platform on your behalf.
• You must notify us immediately of any unauthorised use of your account.

You retain full ownership of all content, artwork, designs, and files you upload to the Thintent platform. By uploading content, you grant Thintent a limited, non-exclusive licence to host, display, and process that content solely for the purpose of operating the Service.

You are responsible for ensuring that all uploaded content:

• Does not infringe any third-party intellectual property rights
• Does not contain illegal, obscene, defamatory, or harmful material
• Complies with all applicable laws and regulations

Thintent reserves the right to remove any content that violates these terms or applicable law, with or without notice.

Thintent offers a free tier and paid subscription plans. Key payment terms include:

• Free tier — limited features and product listings at no monthly cost
• Paid plans — billed in advance on a monthly or annual basis via Stripe
• Auto-renewal — subscriptions renew automatically unless cancelled before the renewal date
• Pricing changes — we will provide at least 30 days' notice before any pricing changes take effect
• Refunds — annual plans may be refunded pro-rata if cancelled within 14 days of purchase; monthly plans are non-refundable except as required by law
• Failed payments — if a payment fails, we will attempt to collect again and provide a grace period before suspending your account

You may cancel your subscription at any time:

• Cancel through your account settings or by contacting our support team
• You will retain access to your account until the end of your current billing period
• After cancellation, your storefront will go offline and will no longer be accessible to your customers
• You have 90 days after cancellation to export or request a copy of your data
• After the 90-day retention period, your data will be permanently deleted

We are under no obligation to maintain your data beyond the retention period described above.

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Upload or transmit malicious code or content
• Attempt to gain unauthorised access to the Service
• Use the Service for any illegal or unauthorised purpose
• Resell, sublicense, or redistribute the Service without written permission
• Use automated tools to scrape, crawl, or extract data from the platform
• Abuse API rate limits or attempt to circumvent usage limits
• Process payments outside of Thintent's integrated payment systems for orders placed through the platform

Your data is important to us. We implement appropriate security measures to protect your information. For full details on how we collect, use, and protect your data, please review our Privacy Policy.

The Thintent platform, including its original content, features, functionality, design, and underlying technology, is and will remain the exclusive property of Thintent and its licensors. The Service is protected by copyright, trademark, and other applicable laws.

You retain ownership of all content you create and upload. Storefronts created using Thintent are licensed to you for use through the platform and are not transferable outside the Service.

To the maximum extent permitted by law, Thintent, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total aggregate liability for any claims arising from or relating to the Service shall not exceed the total fees paid by you in the 12 months preceding the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the laws of England and Wales.

You agree to indemnify, defend, and hold harmless Thintent and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the Service
• Content you upload or make available through the Service
• Your breach of these Terms and Conditions
• Your violation of any third-party rights

Thintent will provide reasonable notice of any such claims and cooperate with your defence.

We may terminate or suspend your account under the following circumstances:

• Breach of these Terms and Conditions
• Non-payment of subscription fees after the grace period
• Use of the Service for illegal activity or prohibited purposes
• Extended account inactivity (12 months or more)

Where possible, we will provide notice before termination and an opportunity to remedy the breach. You may terminate your account at any time as described in Section 6 (Cancellation and Data Handling).

Upon termination, your right to use the Service ceases immediately. Data handling following termination is governed by Section 6.

In the event of any dispute arising from or relating to these Terms or the Service:

• Informal resolution — both parties agree to attempt to resolve the dispute informally within 30 days of written notice
• Mediation — if informal resolution fails, either party may refer the dispute to mediation
• Governing law — these Terms are governed by and construed in accordance with the laws of England and Wales
• Jurisdiction — the courts of England and Wales shall have exclusive jurisdiction over any disputes

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect, by posting the updated terms on this page and, where appropriate, notifying you by email.

If you have any questions about these Terms and Conditions, please contact us at: