Refund Policy

Thintent is a software-as-a-service (SaaS) platform that provides print shop businesses with tools to manage their online storefronts, orders, and operations. This Refund Policy covers refunds for Thintent subscription plans only.

Important: Refunds for physical products purchased through a business's storefront are the responsibility of that business, not Thintent. If you purchased a product from a print shop hosted on Thintent and need a refund, please contact the business directly. Each business has their own refund policy available on their storefront.

Monthly Plans

Monthly subscriptions are non-refundable. When you cancel a monthly plan, you will retain access to the platform until the end of your current billing period. No partial refunds are given for unused days within a billing cycle.

In exceptional circumstances (e.g., being charged after cancellation, extended service outages), refunds may be issued at our discretion.

Free Tier

The free tier has no associated charges and therefore no refund applies.

If you experience a significant service disruption that prevents you from using core platform features for an extended period, you may be eligible for a service credit. To request a service credit:

• Contact us within 14 days of the disruption
• Describe the disruption and its impact on your business
• Service credits are applied to future billing cycles and are not redeemable for cash

Service credits are provided at our discretion and are not guaranteed. Planned maintenance and scheduled downtime do not qualify for service credits.

If you believe you have been charged in error (e.g., duplicate charges, charges after cancellation, or incorrect plan pricing), please contact us immediately. We will investigate and, if the error is confirmed, issue a full refund for the incorrect charge within 10 business days.

When changing or downgrading your subscription plan:

• Upgrading — the price difference is charged immediately, pro-rated for the remainder of your billing cycle
• Downgrading — the new lower price takes effect at the start of your next billing cycle. No refund is given for the difference in the current cycle.
• Features exclusive to higher-tier plans will become unavailable upon downgrade at the end of the current billing period.

Thintent is a platform provider and is not the seller of products purchased through business storefronts. If you are an end customer who purchased a product from a business using Thintent:

• Your refund request should be directed to the business you purchased from, not to Thintent.
• Each business has their own refund policy, which can be found on their storefront.
• Thintent is not responsible for the quality, delivery, or fitness for purpose of products sold through business storefronts.
• We do not mediate disputes between businesses and their customers, though we may assist where practicable.

For more details on the responsibilities of businesses using our platform, please refer to our Terms and Conditions.

To request a refund for your Thintent subscription, please contact us with:

• Your account email address
• The reason for your refund request
• Any relevant details (e.g., billing error screenshots, service disruption dates)

We aim to respond to all refund requests within 5 business days and process approved refunds within 10 business days.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you are a consumer, you may have additional rights that cannot be excluded or limited by this policy. If there is any conflict between this policy and your statutory rights, your statutory rights will prevail.